This Privacy Policy describes how Citizen Air, LLC (“Citizen Air,” “we,” “us”) collects, uses, and protects information when you visit flycitizenair.com, contact us, or use our marketing and lead-generation services. This policy applies to the corporate website and SoundPass marketing pages. SoundPass member account data in the member application is handled under the member signup flow and applicable agreements.

Information We Collect

We may collect contact details (name, email, phone), inquiry subject and message content, service-line preferences, and standard website usage data when you submit forms or browse our site. SoundPass membership data is handled under the SoundPass privacy policy and member application.

How We Use Your Information

We use information to respond to inquiries, route requests to the appropriate team (charter, fractional, FBO, training, or general), improve our website, and, with consent where required, send relevant updates about Citizen Air services.

Information Sharing

We do not sell personal information. We may share data with service providers who assist in operating our website and communications, subject to confidentiality obligations, or when required by law.

Data Security

We implement reasonable technical and organizational measures to protect information submitted through our website. No method of transmission over the internet is completely secure.

Your Choices

You may contact us to update or request deletion of contact information we hold from website inquiries, subject to legal and operational retention requirements.

Contact

Questions about this policy may be directed to info@flycitizenair.com or via our contact page.